Terms of Use - Vendor Partners

By creating a vendor account or accepting a booking, you (“Vendor” or “Vendor Partner”) agree to these Terms and the Privacy Policy with Our Day, Inc. (“Our Day”). You represent that you are a legitimate business, whether a registered company or a sole proprietor, operating lawfully in your state and authorized to provide your services and enter this agreement. You are expected to carry liability insurance appropriate to your category; for higher-risk categories (for example, venues, catering, and transportation) Our Day may require coverage of at least $100,000. You remain responsible for holding any licenses or permits your services require.

You agree to provide inclusive services to all couples, regardless of race, ethnicity, national origin, gender identity, sexual orientation, religion, disability, or any other characteristic protected by law. Unlawful discrimination in your advertising, quoting, communications, or service is grounds for removal from the marketplace.

You are responsible for the accuracy of your listing, pricing, and availability. Our Day may build and maintain a verified profile for you that aggregates information from sources including public listings and reviews from across the web, which we continuously clean and update. You may correct your information at any time. Keeping availability current helps you win bookings.

Our Day introduces you to couples whose requests match your services, capped at six vendors per request. We do not guarantee any volume of leads or bookings. Communications with couples run through the Platform and connected email and text and are logged for record-keeping and dispute resolution.

Bookings use the Our Day Booking & Transaction Agreement, auto-filled from your accepted quote (line items, deposit, schedule, tax) and e-signed by both parties. This standard agreement is the legal backbone of every booking and enables Our Day’s payment protection and dispute mediation.

Your Rider controls your business terms. You may attach your own Rider to set the terms unique to your business, including your cancellation and refund policy, deposit amount and non-refundable portion, payment milestones and schedule, rescheduling fees, and service-specific terms such as image rights, model release, travel, or overtime. Where your Rider is stricter than or simply different from the platform defaults, your Rider governs, and it is disclosed to the customer before they accept.

A short list of platform terms stays standard on every booking, and a Rider cannot override them: payment runs through Our Day (Stripe); the commission or plan fee that applies to your account; the Booking Claims process and funds holds described in these Terms; inclusive, non-discriminatory service; and 100% pass-through of collected sales tax to you. Conflicting Rider terms are void only to the extent they conflict with those items.

Commission applies to the Commission plan only. If you are on the Commission plan, you agree to pay Our Day a commission of 10% of the pre-tax Booking Total for each booking secured through the Platform. Commission is calculated on your services only and is never applied to collected sales tax. It is collected automatically as a Stripe Connect application fee and deducted from each payout as bookings are paid.

If you are on the Subscription plan, you pay a flat recurring subscription fee (billed via Stripe) and owe no per-booking commission (0%) - you keep 100% of each booking, less standard Stripe payment-processing costs.

If you are on the Free plan, you pay no recurring fee and no commission. Instead, a 1.5% platform transaction fee is added to each payment collected through the Platform, beginning with your first booking.

If you have not yet chosen a plan (Guest), your first booking sourced through the Platform carries no Our Day fee. This applies only while you remain a Guest: once you choose any plan, including the Free plan, that plan's fees apply from your first booking onward.

All three options exclude collected sales tax and are separate from standard Stripe payment-processing costs. Your current plan is shown in your vendor portal, and any change takes effect for bookings created after the change. Commission-plan vendors also sign the Vendor Commission Agreement, which supplements these Terms.

Customer payments are processed through Stripe, and payouts to you are made via a Stripe Connect connected account that you set up during onboarding. To receive funds you must complete Stripe’s onboarding and verification, including business identity, representative identity (KYC), and bank-account details. Our Day does not store your bank credentials; Stripe holds them as your payout provider.

For each booking, Stripe collects the customer’s deposit, scheduled payments, and final balance on the agreed schedule. Each payment is settled to your connected account net of Our Day’s commission (taken as a Stripe Connect application fee) and any Stripe processing fees, and is typically available for payout within a few business days of the customer’s charge, subject to Stripe’s payout timing and any holds.

You authorize Our Day and Stripe to deduct or debit commission, refunds, chargebacks, disputed amounts, and correcting adjustments from your payouts or connected-account balance. If your balance is insufficient to cover a refund or chargeback, you remain responsible for the shortfall. Your use of Stripe is also governed by the Stripe Connected Account Agreement and Stripe’s Services Agreement.

Where sales tax applies, Our Day calculates it based on the taxability of your services and the event location, collects it from the customer through Stripe, and passes 100% of the collected tax through to you in your payout. You are solely responsible for remitting the collected tax to the applicable tax authority and for your own tax registration and filings. Our Day does not provide tax advice; consult your accountant about your obligations.

Your own cancellation and refund policy, set in your quote and Rider, governs each booking; the Booking & Transaction Agreement provides a standard fallback only where you haven’t set your own. If a booking is cancelled, Our Day’s commission attributable to refunded amounts is refunded in full - Our Day earns its fee only on completed transactions. Refunds are issued to the customer through Stripe and are drawn from your connected-account balance or offset against future payouts. If you cancel a booking, you must promptly refund the customer as required by the Agreement.

Retained deposits - you keep 100%. If the customer cancels the wedding (including cancellations for illness, family emergency, natural disaster, or other causes outside your control) and, under the Booking & Transaction Agreement, you are entitled to retain the deposit or any portion of the payment already made, Our Day charges no commission on the amount you retain. You keep the full retained deposit, less only standard Stripe payment-processing costs. If any commission was already collected on that amount, Our Day refunds it to you in full.

If you fail to perform, you make the customer whole, not Our Day. Our Day is not a guarantor of your services and does not assume your obligations to a customer. Under the Booking & Transaction Agreement you agree that:

• No-show. If you do not appear and perform no material part of the services on the event date, you refund all amounts paid by the customer, including the deposit, within ten (10) days.
• Material failure. If you omit a material part of the contracted services, arrive materially late, or perform materially below the standard in your accepted quote, you provide a proportionate refund or credit, or re-perform where the customer agrees.
• Late deliverables. If you miss the delivery timelines in your quote and have not delivered within thirty (30) days of written notice through the Platform, the customer may request a refund of the portion attributable to the undelivered items.

Insurance. You must hold and maintain the liability insurance and any licenses or permits required for your services for as long as you accept bookings through the Platform, and provide proof on request.

Account consequences. Repeated no-shows, service failures, or unpaid refund obligations may result in reduced lead priority, suspension of your ability to accept new bookings, or removal from the Platform. Nothing in this section limits any right or remedy the customer has against you.

Our Day does not mediate. We do not provide mediation, arbitration, or dispute-resolution services, and we do not act as a neutral decision-maker between you and a customer. A dispute over your services is a dispute between you and that customer.

Direct resolution first. A customer who believes you have not performed as contracted must first raise it with you through the Platform and allow you seven (7) days to respond and propose a remedy. You agree to respond in good faith within that period.

Booking Claims. If direct resolution does not settle the matter, either party may submit a Booking Claim through the Platform within fourteen (14) days after the event date, or after the delivery deadline for deliverables. On a timely claim, Our Day may, in its sole discretion and without obligation, review the signed Agreement, the itemized quote, and the correspondence logged on the Platform, and may hold funds not yet paid out, issue a full or partial refund to the customer from funds held on the booking, recover any refunded amount from you, or decline to act. This is a discretionary account and payment function, not a dispute-resolution service, and any action we take is not a finding of fault and does not bind either party.

Funds holds and recovery. You agree that Our Day may place a hold of up to seventy-two (72) hours on the final payment for a booking after the event date, and may extend that hold while a timely Booking Claim is open. You authorize Our Day and Stripe to debit, offset, or withhold amounts from your connected account, your balance, or your future payouts to give effect to any refund issued, any chargeback, and any related fees or correcting adjustments. If your balance and future payouts are insufficient, the shortfall is payable by you on demand.

Chargebacks. Resolving a matter directly with the customer is faster and cheaper for you than a card chargeback, which is decided by the customer’s bank rather than by Our Day, and which carries fees you are responsible for.

For couples introduced to you through Our Day, you agree to transact and take payment through the Platform for the introduced event, and not to solicit or divert that booking off-platform to avoid fees or protections. This protects the customer’s payment guarantees and the integrity of the marketplace. Repeated circumvention is grounds for suspension and may incur the fees that would have applied.

The introduction stands for that couple. Any couple introduced to you through the Platform is considered an “Our Day Lead.” That designation is permanent and does not expire. You agree to book and process payment for that couple’s event through Our Day, regardless of how much time passes, and even if the couple later re-contacts you directly, asks to pay you outside the Platform, changes their event date, or the booking is finalized long after the original introduction.

Circumvention fee. If you book or accept payment from an Our Day Lead outside the Platform, you agree to pay Our Day both of the following: (a) the commission that would have applied under your plan had the booking been processed normally (currently 10% of the pre-tax Booking Total on the Commission plan), and (b) a flat circumvention fee of $500 per affected booking. The $500 is charged in addition to the commission amount and reflects the cost of the introduction, the lost record of the transaction, and the loss of the payment protections both sides would otherwise have had. Both amounts are payable on demand and may be recovered from your connected account, your balance, or your future payouts.

This clause protects the customer protections described in the Vendor-Initiated Contract Flow & Anti-Circumvention Spec - keeping contracts, deposits, and balances on-platform so both sides retain payment guarantees and access to the claims process. It does not apply to couples you already had an independent, pre-existing business relationship with before any Our Day introduction.

• You hold all licenses, permits, and insurance required for your services.
• Your listings, pricing, and representations are accurate and not misleading.
• You will perform with professional skill and care and meet quoted timelines.
• You own or are licensed to use the content in your profile and deliverables.

You grant Our Day a non-exclusive, royalty-free license to host, display, adapt for formatting, and promote your listing content, portfolio, and aggregated reviews on the Platform and in Our Day marketing. Aggregated, de-identified transaction and pricing data generated through the Platform may be used by Our Day to improve matching and the marketplace.

• No unlawful, fraudulent, discriminatory, or harassing conduct.
• No fake reviews, misrepresentation, or manipulation of matching.
• No scraping or misuse of Platform data or other vendors’ information.
• No interference with Platform operation or security.

These Terms apply while you have a vendor account. Either party may terminate with notice. Termination does not affect bookings already in progress, which remain governed by their signed Agreements, or amounts owed (including commission). We may suspend or terminate accounts that breach these Terms or create risk for customers or the marketplace.

You are solely responsible for your services and liable for their performance and safety. To the maximum extent permitted by law, Our Day’s total liability to you is limited to the commission Our Day earned from you in the prior three months, and Our Day is not liable for indirect or consequential losses or for lost profits or leads. You agree to indemnify Our Day against claims arising from your services, your content, your tax obligations, or your breach of these Terms.

Customer disputes over your services are between you and the customer. Our Day does not provide mediation or dispute-resolution services and is not a neutral between the parties; its role is limited to the discretionary claims and funds-handling function described above. These Terms are governed by the laws of the State of Delaware, without giving effect to any conflicts-of-laws principles. Nothing here makes either party a partner, joint venturer, employee, or agent of the other; you remain an independent contractor responsible for your own actions. We may update these Terms; material changes will be notified, and continued use means acceptance. If any provision is unenforceable, the remainder stays in effect, and this Agreement is binding on your heirs and successors in interest. Questions: support@matchourday.com.